Artificial complexity, meet artificial intelligence.
A doctor was never supposed to be a database.
Tom™ helps take on the routine work healthcare has piled around primary care—from follow-up and coordination to information gathering and patient outreach—so clinicians can spend more time on the work that actually requires their expertise.
Designed with real physicians and grounded in the realities of primary care, Tom helps care teams stay connected to patients between visits and brings relevant information into the flow of care—helping expand primary care capacity without simply expanding the burden.
Real care delivery solutions, real impact
Primary Care as a Service
Primary Care as a Service for Rural Health
Population Health Orchestrator
Saving time for doctors.
Make primary care work better with the teams you have.
Tom helps health systems extend primary care capacity, reduce routine administrative lift, and support better coordination across care teams. Built for operational reality, Tom gives leaders a practical way to improve access and performance without asking clinicians to absorb more work.
Care needs your judgment. Not another queue.
om works behind the scenes to help with routine patient follow-up, documentation support, and coordination giving care teams clearer context and fewer details to chase.
So physicians can spend more time listening, guiding, and making the decisions only clinicians can make.
More connected to care, even between visits.
Tom helps care teams stay closer to patients with timely outreach, follow-up, education, and reminders so support does not have to wait for the next appointment.
Patients get clearer next steps. Care teams get better context. And the relationship with the doctor stays at the center.
AI with bedside manner.
37B
119
$55B
AI that prioritizes patients
Continuously adaptive care
Hyper-personalized care plans
Smart, scalable triage
Actionable for the whole team
The next era of healthcare is here:
AI-driven Primary Care as a Service.
Build the future of care for doctors and patients with Lumeris.
Frequently asked questions
What is agentic AI?
Agentic AI refers to artificial intelligence that can autonomously pursue goals, make decisions, and take initiative based on context. Unlike traditional AI that simply responds to prompts, agentic AI proactively interprets information, prioritizes actions, and executes tasks to achieve a defined outcome—often across complex, real-world environments.
In Tom’s case, this means continuously monitoring patient data and intelligently acting on the most relevant opportunities to improve care.
How can Agentic AI be used in healthcare?
In healthcare, agentic AI can automate administrative tasks, enhance clinical decision-making, and close care gaps by working across systems and workflows. For example, Tom uses agentic AI to identify and act on the best next action for each patient, monitor health data in the background, reach out to patients asynchronously, and flag risks and initiate follow-ups without waiting for human prompts. This enables care teams to scale their reach while staying focused on high-touch, human interactions.
Will Tom agentic AI replace healthcare workers?
No, Tom does not replace healthcare staff. Tom is designed to enhance—not replace—human care teams. Tom takes on the routine, repetitive, and time-consuming tasks that weigh down physicians and staff. It ensures nothing gets missed, but clinical teams remain in control of decisions and workflows. By supporting top-of-license care and reducing burnout, Tom helps healthcare professionals do what they do best: deliver compassionate, informed, patient-centered care.
What is Best Next Action (BNA)?
Best Next Action (BNA) is the intelligence core that powers Tom. It continuously analyzes clinical, behavioral, and historical data—like labs, medications, recent visits, and social factors—to determine the most timely and relevant next step for each patient. BNA updates dynamically as new information comes in, ensuring care plans stay personalized, up-to-date, and aligned with each individual’s health journey.
