At Reuters Digital Health 2025, leaders across health care gathered to discuss how technology can address one of the industry’s most urgent challenges: the growing strain on primary care.
David Carmouche, M.D., executive vice president and chief clinical transformation officer at Lumeris, joined a featured session to explore the intersection of artificial intelligence and care delivery. In conversation with Reuters’ Heather Saul, Dr. Carmouche outlined the structural issues behind the widening access gap—including physician shortages, administrative overload, and underutilized digital tools.
His message was clear: solving this crisis will require more than incremental innovation. It demands a shift to coordinated platforms that can engage physicians, reduce nonclinical work, and support population-level care. Lumeris’ platform, Tom™, is designed to do just that—aggregating real-time data and autonomously supporting clinical teams with appropriate oversight.
“AI can help solve this problem, but only if it’s integrated into the way care is delivered,” Dr. Carmouche said during the session. “The real work is in transforming how we support physicians and scale systems that work.”
The session reinforced a broader industry imperative: the future of primary care hinges on smarter, more sustainable models—and bold leadership to implement them.
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